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Managed Operations

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Aristotle

With the right infrastructure, you can build an ecommerce empire. Leveraging solutions designed to minimalize your operational challenges, we can facilitate growth and remove many obstacles. Utilize our complete solution, or specific elements, and increase productivity.


Customer Care for End to End Ecommerce

There’s no need to grow out your own customer care team – we have it handled. Our US based, English speaking agents will provide exemplary customer service whether someone needs to place or edit an order, update payment details, or has general questions about the product. Plus we’re flexible and can staff up or down based on growth or seasonality. We employ multiple touch points for customers to reach our team in the way most convenient for them:

  • Telephone
  • Chat
  • Fax

Order Fulfillment for End to End Ecommerce

Pixel & Parcel was founded on the principle of delivering extraordinary service both to your brand and to the customers who purchase your products. With a white glove approach to our operations, we offer a seamless experience for you and your customers.

Whether we’re integrating to your current order fulfillment center or working with one of ours, we can assist from a technological perspective as well as operational perspective. Some order fulfillment centers won’t ship direct to consumer orders, while others may. We’re here to engineer the best solution for you.

If order fulfillment is something you need, we’ll stock your product in one or multiple warehouses in our network. Typically, we are able to ship same-day on most orders. We even achieve 99.9% pick and pack order accuracy – a notable accomplishment in the field. Our warehouse network has experience with your market segment, which is key to providing stellar service. Depending upon your requirements, we’re able to offer either domestic or internationally based order fulfillment.

We know the market – and your products. Your dedicated relationship manager works closely with our warehouse operations to ensure that your products are carefully handled, shipped in an expedient fashion, and that customers are more than satisfied with their purchase.

  • Inventory Management & Distribution
  • Shipping & Receiving
  • Process Shipments up to Six Days per Week
  • Insertion of Marketing Info
  • Global Shipping Available
  • Returns Processing

Payment Processing for End to End Ecommerce

It’s common knowledge that you’ll increase conversion rates and sales by offering multiple payment methods online. A survey performed by YouGov, a UK-based international Internet market research firm found that 40% of shoppers feel more comfortable shopping with an online retailer with more than one payment method, and 50% don’t finish their transaction if their desired payment method isn’t available.

In addition to VISA, MasterCard, Discover, and American Express, customers demand other methods like PayPal’s digital wallet. For larger purchase you may opt to offer financing that a customer can apply for during checkout which has also been proven to lift sales by as much as 33% across the board.

We’ll manage the day to day operations with the merchant accounts, manage payments, refunds, and even fight chargebacks should there be a dispute. Our team is committed to negotiating the best rates possible and passing those prices through to you.

  • Order & Payment Processing
  • Fraud Protection
  • Returns Processing and Adjustments
  • Chargeback Management
  • Multiple Payment Options
    • Credit / Debit Cards
    • Digital Wallets
    • Financing